When you start an online business and is starting to grow, you should leverage on tools to make your processes seamless. One of the areas that you should focus on is customer support. This is where a ticketing system or tool becomes handy. osTicket is an open source ticketing system that is free to use and available as automated install from most web hosting providers. Here are some overview tutorials to help you get started!
How To Install OsTicket For Your Support Desk
How To Manage Your Support Desk with OsTicket
Advanced Options in OSTicket
Enjoy supporting your customers!