I just received a phone call from Astro earlier today regarding my complaint about never receiving my Astro Magazine. (For those unfamiliar with Astro, it is a satelite TV provider in Malaysia) It is not the first time this has happen. I have never seen my Astro Guide since November 2005. I would of course be unhappy for not receiving something that I have paid for. Plus, I have a clean record with them paying all my bills on time. I am just puzzled why the bill can always arrive on time but not the guide?
If you are facing the same problem and have tried countless of times being put on hold by the call center, why not put a complaint online. They will usually response within 3 working days by calling you allowing you to save your phone bill as well.
For those out there who are still struggling to get hold of the customer support by phone, why not make a complain through their website.
All you need to make an online complain is your account number, subscriberÃ¢â‚¬â„¢s full name and contact number. Leave your online feedback by visiting their website and going to the contact us page. I will place the link below but if it does change, just visit AstroÃ¢â‚¬â„¢s main site and look for a button or link that says contact us.
Plus, we seldom give compliments when we receive a good service. So, if experience and exceptionally good service, do send them some feedback as well.
Benny Ong XXX